Unser Kunde, Ihr neuer Arbeitgeber:
Seize the opportunity to advance your professional career to the next level as a CX Intelligence Specialist (m/f/x) at a globally active company in the automotive industry! The various models and versions of the distributed cars inspire young & old alike. The product range extends from classic petroleum engines and innovative diesel engines to sustainable hybrids and future-ready electric models.
The aim of the CX Intelligence Specialist (m/f/x) role is to ensure the seamless operation and performance of the MyDCSI satisfaction platform while delivering data-driven insights and analytics to support customer experience strategies. It also aims to enhance CX initiatives by leveraging internal data and AI tools to better understand and meet evolving customer expectations.
Location: Frankfurt am Main | Scope: Fulltime, 40 weekly hours | Type: Qualified personell leasing
You can look forward to the following benefits:
- An annual salary between 48 - 50.000€ (grading according to experience and qualifications) plus additional benefits
- Flexible working hours and home office options (hybrid model, up to 2 days home office per week)
- In-house canteen
- Individual development and career opportunities
Tatenwerk and its partner companies deliberately use video conferencing for the first meeting and job interviews, so that you don't even have to leave the house for a personal connection with us.
Ihre Aufgaben:
- Conduct regular system health checks and diagnostics for MyDCSI to ensure optimal performance
- Provide real-time operational support, including issue resolution and user assistance, to maintain seamless functionality of the MyDCSI system
- Leverage existing dashboards and tools to support projects or management requests
- Proactively offering insights for topics raised by CX Planning team (example handover, test drive, changing)
- Identify trend in 360-degree CX measurement dashboard and proactively prompt internal colleagues/department to deep dive into existing dashboard
- Support team with quarterly CX Intelligence Forum
- Support departments on implementing improvements of NPS based on analysis outcomes
Ihr Profil:
- University degree in Data Sciences, or Statistics or related data analytics fields. Master’s degree is a plus
- Min 1 year prior work and experience, advantage with an automotive manufacturer and/or a relevant service provider
- Experience in system maintenance and operational support, preferably with multi-market platforms
- Ability to collaborate with cross-functional teams to drive data-driven decision-making
- Very good oral and written communication skills in English
Tatenwerk, Ihr Partner!
As a young and innovative personnel consultancy with an industry-wide network of renowned companies, we are your specialist in the placement of commercial specialists and managers far away from the mass market. We focus on you as a person with your wishes and needs. Therefore, we attach great importance to matching your individual personality and the corporate culture of our clients in the best possible way.
We are happy to advise you in an uncomplicated and transparent manner and plan your professional future with you. We go further than others - together with you!
Tatenwerk is equally popular with internal and external colleagues - curious why that is? (Discover Tatenwerk on Kununu)
